These general terms and conditions of sale are entered into between Infinity Luxe Coach, registered in the Nanterre Trade and Companies Register under no. 930 123 617 (“Infinity Luxe Coach”) and any person, whether acting in a professional capacity or not, (hereinafter the “Customer”) wishing to reserve a chauffeur-driven car or VTC service (hereinafter the “Service”) for their own account or that of individuals who have duly mandated them for this purpose (the “Passenger(s)”).
By booking a Service with Infinity Luxe Coach, the Customer and the Passenger(s) agree fully and unreservedly to Infinity Luxe Coach’s general terms and conditions of sale (hereinafter the “Terms and Conditions of Sale” or “T&Cs”). Infinity Luxe Coach shall not be bound by any conditions to the contrary imposed by the Customer or Passenger, in particular any clause to the contrary arising from the Customer’s or Passenger’s own general terms and conditions, unless expressly accepted by Infinity Luxe Coach in writing in advance.
Infinity Luxe Coach reserves the right to modify the Terms and Conditions at any time. The Conditions of Sale applicable to the reservation of a Service are those in force at the date of the firm reservation of the Service (hereinafter “the Reservation”), materialized by the receipt by Infinity Luxe Coach of the written confirmation of the reservation.
Infinity Luxe Coach guarantees the proper organization and execution of the missions entrusted to it as a passenger transport company.
To reserve and/or pay for a Service, the Customer must be of legal age or an emancipated minor, be legally capable of entering into a contract and comply with the General Terms and Conditions of Sale.
The Customer is responsible for reservations made in his/her own name and on his/her own behalf, as well as on behalf of Passengers when acting on their behalf. The Customer guarantees the truthfulness and accuracy of the information provided.
Service reservation requests may be made by email or via the www.infinity-luxe-coach.com website. When made by telephone, the reservation request must be confirmed in writing, in particular by e-mail or via the Infinity Luxe Coach website.
The reservation request must include the following minimum information:
Dates, times and itineraries:
On receipt of the reservation request, Infinity Luxe Coach will draw up a quote based on the information provided by the Customer or Passenger.
Any change in the information provided may modify the initial price of the Service (change of vehicle model, capacity, mileage, overrun, etc.). In addition, any service not provided for in the quote will be invoiced in addition to the quote.
For all new customers, reservations will only be confirmed once Infinity Luxe Coach has verified the customer’s means of payment.
If the quotation is accepted, the Customer must confirm the reservation in writing to Infinity Luxe Coach by any means approved by Infinity Luxe Coach (“the Reservation Confirmation”).
Receipt by Infinity Luxe Coach of the Booking Confirmation constitutes the formation of the contract of carriage between Infinity Luxe Coach and the Customer.
Pricing rules may vary according to certain circumstances, such as public holidays, busy periods, the area in which the service is picked up and/or used, the time of day, and so on.
Rates are quoted inclusive of VAT and include :
Unless expressly indicated otherwise in the quote, rates do not include city toll systems, motorway tolls, parking meters, parking fees, entry fees to sites, public or private property, driver meals.
A driver’s travel allowance will be charged for overnight stays outside the Paris region.
Additional fees may be charged for specific customer requests, such as baby seats or special refreshments. The amounts charged will be specified in the quotation or the Booking Confirmation.
Infinity Luxe Coach reserves the right to modify the price list at any time without prior notice. Such changes will be communicated to the Customer and will apply to all Services booked after the price list is updated.
For any Service, Infinity Luxe Coach may decide on a minimum billing amount specified in the quote.
At any time during a Service, the Customer may decide to change the destination or interrupt it. In this case, the Customer will be billed for the time and distance covered and completed, and at the minimum rate specified in the booking.
Any overrun of the scheduled return time will be billed additionally at the current rate indicated in the price list. Any excess mileage will also be billed according to the current rates indicated in the price list.
The Passenger(s) must comply with the pick-up rules indicated by Infinity Luxe Coach and/or the Driver assigned to carry out the Service. Infinity Luxe Coach may not be held liable in the event of failure by the Passenger(s) to comply with the pick-up procedure resulting in the Service not being carried out.
The Highway Code requires Passengers to fasten their seatbelts at the front and rear of the vehicle. Failure to do so releases Infinity Luxe Coach from liability in the event of an accident.
Infinity Luxe Coach maintains a strict no-smoking policy in all its vehicles. Failure to comply with this rule will result in the invoicing of a flat-rate cleaning and restoration charge equal to €250 including tax.
Unless expressly authorized in writing by Infinity Luxe Coach, the consumption of alcohol is not permitted in the vehicles. The Driver and/or Infinity Luxe Coach have the right to refuse to transport any Passenger who is believed to be under the influence of alcohol or drugs and whose behaviour constitutes a threat to the driver, the car or any other passenger.
Infinity Luxe Coach may choose to subcontract, transfer or assign all or part of the Service to a third party of its choice, without prior notice to the Customer.
The photographs and images available on the Infinity Luxe Coach website, its brochures and any presentation documentation are not contractual. Infinity Luxe Coach will not be held responsible if the car and/or driver do not correspond to the photographs or images.
Infinity Luxe Coach declares that the vehicles used for the Services are equipped with a geolocation system. By accepting Infinity Luxe Coach’s Services, the Customer consents to the use of this geolocation system.
The total weight of luggage is limited to that which is compatible with the vehicle used, within the limits of accessible space. The driver and/or Infinity Luxe Coach may refuse to accept luggage or objects exceeding this allowance. In particular, for safety reasons, Infinity Luxe Coach will refuse to load any bulky luggage in the passenger compartment. Infinity Luxe Coach will not be held responsible for any loss of luggage during or after the Service. The Passenger’s personal belongings are the Passenger’s responsibility and Infinity Luxe Coach will not be held responsible for any loss or damage to these belongings.
The maximum number of passengers in the car (including the Driver) must not exceed the maximum number of passengers stated in the car’s technical specifications. The Driver and/or Infinity Luxe Coach reserves the right to refuse a passenger exceeding these limits.
Small dogs and other small pets weighing no more than 6 kg, suitably enclosed in a container no larger than 45cmx30cmx25cm, are accepted on board vehicles, up to a limit of two. Subject to this restriction, no other pets are allowed on board.
Any new instruction from the customer to modify the initial conditions of carriage must be immediately confirmed to the carrier in writing. The carrier is not obliged to accept these new instructions, particularly if they are such as to prevent him from honouring the transport commitments initially made. Any modification to the contract may result in a readjustment of the agreed price.
Any ancillary external costs incurred by Infinity Luxe Coach (guides, hostesses, security guards) in connection with a Service cancelled less than 24 hours before the agreed start time will be invoiced in full.
In the event of cancellation before 14 days, Infinity Luxe Coach will be charged a flat-rate fee equal to :
Infinity Luxe Coach reserves the right to apply different cancellation or modification conditions, particularly in the event of peak periods or for Services involving a large number of Vehicles. These special conditions will appear in the quotation or order summary received by the Customer and will take precedence over the present provisions.
The driver is deemed to be late if he arrives after the appointment time set when the Service was booked. In the event of a delay, Infinity Luxe Coach will contact the Customer to inform them of the delay and, if it is impossible to pick them up, will propose an alternative solution. In the absence of an alternative solution, the Customer may be compensated, indemnified or reimbursed, it being understood that the amount reimbursed, as well as Infinity Luxe Coach’s liability, will be limited to the anticipated amount of the Service booked or, when the latter is not determined, to a maximum of 150 Euros.
The Driver must wait for the Customer 60 minutes after the appointment time. After this time, the Customer who is not present at the pick-up point is deemed to be absent (“no-show”). In this case, the Customer will be invoiced for the cost of transferring the vehicle from the pick-up location to the garage, whichever is higher, and for the time actually spent waiting for the Customer at the pick-up location, whichever is higher.
Infinity Luxe Coach acts as a chauffeur-driven passenger transport company and as such declares that it complies with current professional regulations.
Infinity Luxe Coach assumes the obligation of safety that all professional transporters are bound to towards the persons transported, as well as the responsibilities linked to the control of the passenger transport vehicle, whether it is the owner or the hirer.
Infinity Luxe Coach declares that it holds an insurance policy covering its professional civil liability in respect of the transport of persons, and in particular all the financial consequences of bodily injury, property damage and consequential loss for which it may be held liable in connection with the provision of the Services, in particular following a traffic accident, from the moment the passenger enters the Vehicle until he/she leaves, with the exception of damage caused by the fault of the passenger.
Infinity Luxe Coach assigns to the Services carefully selected drivers who hold the required qualifications, in accordance with the Customer’s needs and requirements.
The Customer will be responsible for any damage caused by him or by the persons with him in the car (with the exception of the Driver) or the Passenger(s) during the Service, inside the Car, and will be invoiced accordingly for any repair or breakdown service necessary to restore the Car to good working order and/or cleanliness and/or presentability.
Infinity Luxe Coach accepts the following methods of payment: cash, credit cards (Visa, American Express, Diners Club, MasterCard), bank transfers (charges payable by the issuer).
The Service will be invoiced from the date mentioned in the Reservation. Infinity Luxe Coach will send the Customer the final invoice for the Service by e-mail, taking into account any applicable additional charges or modifications.
The Service is payable in cash upon completion. The Customer is informed that the debit may occur immediately after completion of the Service.
In the case of Services performed over several consecutive days, Infinity Luxe Coach may be required to debit each day the estimated amount of the previous day’s Service, with Infinity Luxe Coach being responsible for adjusting the final amount according to the Services invoiced. If the person transported is an “account customer”, the Service will be invoiced on receipt, before the 15th of the month following the month in which it was carried out, unless otherwise expressly agreed.
Any delay in payment shall automatically entail, as from the day following the payment date shown on the invoice, the payment of penalties of an amount at least equivalent to three times the legal interest rate, as well as the application of a flat-rate indemnity for administrative collection costs of €40 excluding VAT per unpaid invoice (“the Penalties”), in accordance with the provisions of article L441-6 of the French Commercial Code.
The impossibility for Infinity Luxe Coach to debit the Customer’s account, for any reason whatsoever, constitutes late payment and will result in the application of the aforementioned Penalties without prior notice.
In the event of a dispute concerning the amount of the invoice or the terms and conditions of the Service, the Customer may send a complaint by registered letter with acknowledgement of receipt (LRAR) to Infinity Luxe Coach at the following address: Infinity Luxe Coach, 66 Avenue des Champs Élysées Paris 75008.
All complaints must be made in writing within 8 days of the Service in question, failing which they will not be considered.
The present Terms are subject to the regulations relating to the protection of personal data (in particular Regulation (EU) 2016/679 of April 27, 2016 and the French Data Protection Act n°78-17 of January 6, 1978).
The personal data collected by Infinity Luxe Coach in connection with the Booking and performance of the Services (in particular via the geolocation system with which the Vehicles are equipped) are:
The purposes for which Infinity Luxe Coach processes this data are :
Infinity Luxe Coach may only use the Personal Data communicated by the Customer to transmit advertising information or commercial offers from its commercial partners, subject to having obtained the Customer’s consent.
By accepting these GTC, the Customer agrees to the collection and processing of the aforementioned Personal Data for the aforementioned purposes by Infinity Luxe Coach, the data controller.
Infinity Luxe Coach records and retains personal data relating to the Service for a period of three (3) years from the date of the Reservation.
At the end of this period, the said personal data may be archived by Infinity Luxe Coach, in order to enable it to comply with the accounting, tax and legal obligations incumbent upon it (in particular 5-year limitation period applicable to the Contract/article 2224 of the Civil Code; 10-year period for the retention of invoices/ L123-22 of the Commercial Code).
Infinity Luxe Coach has the technical means to guarantee the confidentiality and security of the data collected.
Customers have the right to access data concerning them. They may at any time request :
To exercise these rights, the Customer may send a request by post to :
Infinity Luxe Coach
67 Avenue Gambetta Courbevoie 92400
The Customer must enclose proof of identity in order to exercise the aforementioned rights.
The infinity-luxe-coach.com website, including but not limited to photographs, graphics, customer interface, editorial content, scripts and software, contains information and elements belonging to UE Media Consulting SARL, protected by intellectual property law. The Customer expressly acknowledges that it must not use such information or documents, except for use in accordance with the General Conditions.
The Customer must not copy, reproduce, display or use any element of the UE Media Consulting SARL website protected by intellectual property in any way whatsoever without the prior written consent of UE Media Consulting SARL.
The Customer shall not establish any connection, including via hypertext link, “mirror”, whether electronically or otherwise, to any part of the website or any application without the prior written consent of UE Media Consulting SARL.
For all complaints, please send an e-mail to contact@ue-media.com.
The General Terms and Conditions and any related contract shall be exclusively executed, governed and interpreted in accordance with French law.
In the event of any discrepancy or conflict between the English and French versions of the Terms and Conditions, the French version shall prevail. The English version is provided for information purposes only.
In the event of a dispute, the Customer shall contact Infinity Luxe Coach to obtain an amicable settlement of his/her claim.
Any dispute that cannot be settled amicably will be :
Should one or more stipulations of the present General Terms and Conditions of Sale be invalid or inapplicable, the other stipulations shall retain their full force and scope.
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